At qlivor.xyz, we are committed to providing high-quality products and exceptional customer service. Our warranty policy is designed to ensure that our customers can shop with confidence and receive assistance if any issues arise with their purchases. This document outlines the terms and conditions of our warranty policy.
1. General Warranty Terms
1.1 Coverage
The warranty provided by qlivor.xyz covers defects in materials and workmanship under normal use for the duration specified for each product. The warranty period begins on the date of purchase.
1.2 Applicability
The warranty is valid only for products purchased directly from qlivor.xyz or from authorized retailers. Proof of purchase is required for warranty claims.
1.3 Exclusions
The warranty does not cover the following:
- Damage caused by misuse, abuse, or accidents.
- Normal wear and tear.
- Unauthorized repairs or modifications.
- Cosmetic damage, including scratches, dents, or discoloration.
- Damage caused by external factors such as fire, water, or natural disasters.
2. Warranty Periods
2.1 Standard Warranty
Most products sold on qlivor.xyz come with a standard one-year warranty, unless otherwise specified.
2.2 Extended Warranty
Customers may have the option to purchase an extended warranty for select products. Details of extended warranty coverage and costs will be provided at the time of purchase.
2.3 Limited Lifetime Warranty
Certain products may include a limited lifetime warranty. Specific terms and conditions for these warranties will be outlined on the product page and in the accompanying documentation.
3. How to Make a Warranty Claim
3.1 Steps to File a Claim
- Contact Us: Reach out to our customer support team via email or phone with your order number, product details, and a description of the issue.
- Submit Proof: Provide proof of purchase and, if requested, photos or videos of the defect.
- Evaluation: Our team will evaluate your claim and determine if the issue is covered under the warranty.
- Resolution: If the claim is approved, we will repair, replace, or refund the product, depending on the circumstances.
3.2 Shipping Costs
- Within the Warranty Period: Shipping costs for approved warranty claims are covered by qlivor.xyz.
- Outside the Warranty Period: Customers are responsible for shipping costs.
4. Repair and Replacement
4.1 Repairs
If a product can be repaired, qlivor.xyz will cover the costs of repair within the warranty period. Repairs are conducted by authorized technicians to ensure quality and safety.
4.2 Replacements
If a product cannot be repaired, it will be replaced with the same model or a comparable product. Replacement products may be new or refurbished.
4.3 Processing Time
Warranty claims are typically processed within 7-14 business days. Processing time may vary depending on the complexity of the issue.
5. Limitations and Disclaimers
5.1 Limitation of Liability
The liability of qlivor.xyz is limited to the repair, replacement, or refund of the product. qlivor.xyz is not responsible for incidental or consequential damages arising from the use or inability to use the product.
5.2 Non-Transferability
The warranty is non-transferable and applies only to the original purchaser.
5.3 Compliance with Local Laws
Some jurisdictions do not allow limitations on implied warranties or the exclusion of certain damages. In such cases, the limitations and exclusions in this policy may not apply to you.
6. Frequently Asked Questions (FAQs)
6.1 What is covered under the warranty?
The warranty covers defects in materials and workmanship under normal use. Specific coverage details vary by product.
6.2 How do I know if my product is still under warranty?
Check the purchase date on your receipt or order confirmation. If the warranty period has not expired, your product is still covered.
6.3 Can I transfer my warranty to someone else?
No, the warranty is non-transferable and applies only to the original purchaser.
6.4 What should I do if my claim is denied?
If your claim is denied and you believe it was a mistake, contact our customer support team for further assistance.
7. Contact Information
For questions or assistance regarding our warranty policy, please contact us:
- Address: 2956 Gallows Rd, Falls Church, VA 22042, United States
Phone: +17039926560
Email: admin@qlivor.xyz
Our customer support team is available Monday through Friday, from 9:00 AM to 5:00 PM.
8. Updates to the Warranty Policy
qlivor.xyz reserves the right to update or modify this warranty policy at any time. Changes will be posted on our website, and the updated policy will apply to purchases made after the effective date.
Thank you for choosing qlivor.xyz. We value your trust and strive to ensure your satisfaction with every purchase.