At qlivor.xyz, your satisfaction is our top priority. We strive to ensure that every product you purchase meets your expectations. However, we understand that sometimes returns may be necessary. This Return Policy outlines our practices and policies to make the return process as simple and seamless as possible.

Eligibility for Returns

To ensure a hassle-free return process, please adhere to the following criteria:

  • Timeframe for Returns: Returns must be initiated within 30 days of receiving your purchase.
  • Condition of the Product: Items must be returned in their original condition, including all packaging, tags, and accessories.
  • Proof of Purchase: A valid receipt or order confirmation email is required for all returns.

Note: Certain items, such as personalized or clearance items, may be non-returnable. Please check product descriptions carefully.

Non-Returnable Items

Some products are exempt from being returned, including but not limited to:

  • Perishable goods such as food or flowers.
  • Custom-made or personalized items.
  • Gift cards or downloadable software products.
  • Intimate or sanitary goods for hygiene reasons.

If you have any questions about an item’s eligibility, please contact our support team at support@qlivor.xyz.

How to Initiate a Return

Follow these steps to begin the return process:

  1. Contact Our Customer Service: Email us at returns@qlivor.xyz or use the contact form on our website.
  2. Provide Necessary Details: Include your order number, product details, and the reason for the return.
  3. Wait for Approval: Our team will review your request and provide you with a Return Merchandise Authorization (RMA) number if eligible.
  4. Ship the Item: Send the product to the address provided in the return approval email. Ensure it is packaged securely to avoid damage during transit.

Return Shipping

  • Responsibility for Shipping Costs: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item).
  • Recommended Shipping Methods: We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost during return shipping.

Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, refunds will be processed as follows:

  • Original Payment Method: Refunds will be issued to the original payment method within 7-10 business days.
  • Store Credit: As an alternative, you may opt for store credit for future purchases on qlivor.xyz.
  • Partial Refunds: In certain cases, such as returned items not in their original condition, only partial refunds may be granted.

Exchanges

If you wish to exchange an item, please follow the same steps as outlined in the “How to Initiate a Return” section. Exchanges are subject to product availability. If the desired item is out of stock, you may choose between a refund or store credit.

Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 48 hours of delivery. To expedite the process, provide clear photos of the damage or defect and the packaging. We will arrange for a replacement or refund, including shipping costs, in such cases.

Return Policy for International Orders

International returns follow the same general guidelines as domestic returns, with the following considerations:

  • Customs and Duties: Customers are responsible for any customs fees or duties associated with the return.
  • Extended Timeframe: International customers may have up to 45 days from the delivery date to initiate a return.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you may receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

For items not marked as gifts, the refund will be issued to the original purchaser.

Frequently Asked Questions

1. What if I lose my receipt?

If you lose your receipt, contact us at support@qlivor.xyz. We may be able to locate your purchase using your email address or other order details.

2. Can I return items purchased on sale?

Sale items are eligible for returns unless explicitly stated otherwise in the product description.

3. How do I track my return?

Once your return is shipped, use the tracking number provided by your chosen shipping carrier to monitor the shipment.

Contact Us

If you have any questions or need further assistance, please do not hesitate to reach out:

  • Address: 2956 Gallows Rd, Falls Church, VA 22042, United States
    Phone: +17039926560
    Email: admin@qlivor.xyz
  • Live Chat: Available on our website from 9 AM to 5 PM EST, Monday to Friday

Updates to This Policy

We reserve the right to update or modify this Return Policy at any time without prior notice. Any changes will be posted on this page, and the updated policy will apply to all purchases made after the date of modification.